Privacy Policy

At Polisthenics, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable laws. This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our services, including our website, virtual consultations, and other offerings.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect and process different types of personal data depending on your interaction with us:

• Personal Details: Name, contact information (email address, phone number), date of birth, and address.
• Health Information: Relevant health and medical history, including injury and fitness levels provided via our health questionnaires or during virtual consultations.
• Technical Data: Information such as IP address, browser type, and how you interact with our website, which may be collected through cookies.
• Payment Information: Credit or debit card details, and other transaction-related information for processing payments.
• Additional Information: Any other data you provide during communication with us, such as through emails or phone calls.

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide virtual physiotherapy and strength and conditioning programs tailored to your specific needs.
• Health and Treatment: To assess your health, develop appropriate treatment plans, and monitor your progress.
• Communication: To respond to enquiries, manage bookings, and send updates related to your services.
• Payments: To process payments and manage transactions securely.
• Service Improvement: To track treatment outcomes and gather feedback for improving our services.
• Legal Obligations: To comply with legal or regulatory requirements, including medical record-keeping.

3. How We Share Your Information

We may share your personal data in the following instances:

• Service Providers: Third-party providers may handle your information for payment processing, IT support, or other necessary functions.
• Legal Compliance: We may disclose information if required by law or to protect our rights.
• With Your Consent: We will ask for your permission before sharing any sensitive data with third parties in non-essential situations.

We do not sell or rent your personal data to third parties.

4. Data Retention

We will retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health information will be kept for at least eight years following your last treatment or as required by law.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorised access or misuse. However, no system can guarantee complete security. You are encouraged to take reasonable precautions when using our services online.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
• Deletion: You can request that we erase your personal data, subject to legal obligations.
• Restriction: You can ask us to limit the processing of your data under certain circumstances.
• Objection: You may object to the processing of your personal data in certain situations.
• Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• To exercise any of these rights, please contact us using our contact form.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that collect information about your interaction with our website, such as browsing behaviour and preferences.

You can control the use of cookies by adjusting your browser settings, but disabling cookies may affect your experience with some features of our website.

8. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will take steps to ensure that your data receives an equivalent level of protection, such as entering into standard contractual clauses or verifying that the third party is certified under an approved data protection scheme.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this Privacy Policy regularly to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us via our contact form.

Last Updated: 10/09/2024