Terms and Conditions

Welcome to Polisthenics. These terms and conditions govern the use of our services, including virtual physiotherapy and strength and conditioning programs. By accessing our website, using our services, or making a booking, you agree to comply with these terms. Please read them carefully.

Polisthenics is a UK-based company providing virtual physiotherapy and strength and conditioning services to clients worldwide. All services are provided online unless otherwise specified. These terms and conditions apply to all users of our website and services, including clients and visitors.

• “Company” refers to Polisthenics, its website, and any other online platform used for the delivery of services.
• “Services” refers to any physiotherapy or strength and conditioning programs offered by the company, including consultations, live sessions, and pre-recorded materials.
• “Client” refers to anyone who engages with or uses the services provided by the company.
• “You/Your” refers to the client or user of the company’s website and services.

3.1 Consultation Requirement
Before starting any physiotherapy or strength and conditioning program, you are required to complete a health and fitness questionnaire and provide accurate information regarding your medical history, injuries, or physical limitations.

3.2 Not a Substitute for In-Person Medical Care
The services provided by Polisthenics, including virtual consultations and training sessions, do not replace in-person medical care. You should consult with a licensed healthcare provider before engaging in any physical activity or program.

3.3 Emergency Situations
Our services are not intended to diagnose or treat emergencies. In the event of a medical emergency, seek immediate assistance by contacting your local emergency services.

4.1 Eligibility
To use our services, you must be at least 18 years old or have the consent of a legal guardian.

4.2 Personal Responsibility
You agree to assume full responsibility for any risks, injuries, or damages, known or unknown, that you might incur as a result of participating in our services.

4.3 Consultations and Training
All sessions are conducted via virtual platforms such as Teams or similar. It is your responsibility to ensure you have access to a stable internet connection and appropriate equipment for participation.

4.4 Health and Safety
It is your responsibility to ensure that the environment in which you perform the exercises is safe, and to immediately stop any activity if you experience pain, discomfort, or dizziness. You must notify us if your condition changes at any time during your engagement with our services.

5.1 Appointment Booking
All bookings for virtual physiotherapy and training sessions must be made through our website or via email. Availability is subject to change and is offered on a first-come, first-served basis.

5.2 Cancellation Policy
All bookings are non-refundable. Reschedule requests must be made at least 24 hours in advance of the scheduled session by contacting us in writing via email. Failure to provide sufficient notice will result in you forfeiting your appointment.

5.3 Late Arrivals
If you arrive late for a session, the session will still end at the scheduled time, and no extra time will be added. If you miss a session entirely without prior notice, the session will be charged in full.

6.1 Pricing
All service fees are listed on our website. We reserve the right to change our fees at any time without prior notice. Any changes in pricing will not affect services already booked.

6.2 Payment Methods
We accept payments via credit card, debit card, and other payment platforms listed on our website. Full payment is required prior to the commencement of any service.

6.3 Refunds
Refunds will only be provided if the company is unable to deliver the service for any reason. No refunds will be given for partially completed programs or sessions.

All content provided by Polisthenics, including videos, training plans, and written materials, is the intellectual property of Polisthenics. You are prohibited from sharing, distributing, or reproducing our content without prior written permission from the company.

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which is incorporated into these terms. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

To the maximum extent permitted by law, Polisthenics and its employees or contractors will not be held liable for any injury, loss, or damage arising out of or in connection with the use of our services. You acknowledge that participating in physical exercise and rehabilitation carries inherent risks, and you voluntarily assume such risks.

10.1 Rights and Licence

Users may contribute comments or content to the website. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content.

10.2 Content Moderation

We do not filter or review user comments before they appear on the site. Comments reflect the views of the individual users and not those of Polisthenics. We reserve the right to remove any comments that are deemed inappropriate or offensive.

10.3 User Responsibility

By submitting content, you confirm that:

• You have the right to post the content and have obtained all necessary permissions.
• The content does not infringe on any third-party rights and does not contain unlawful material.
• The content is not used to solicit business or promote commercial activities.

10.4 Submissions of Information

Unsolicited ideas or information submitted to us become our property. We may use such information for any purpose, including commercial use, without compensation. By submitting information, you waive any rights and acknowledge that we have no obligation to keep it confidential.

Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or assume responsibility for the content or privacy practices of any third-party websites.

We reserve the right to modify these terms and conditions at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions or concerns regarding these terms, please contact us via our contact form.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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16.1 Consent
By booking any of our virtual services, you agree to these terms and conditions. We may update them from time to time, so please review them before each booking.

16.2 Informed Consent
By proceeding with virtual consultations, you consent to the limitations and potential risks and benefits associated with virtual services. While we aim to provide effective treatments based on our experience and training, we cannot guarantee specific outcomes or a cure for your condition.

16.3 Eligibility
For clients under the age of 18, we require written consent from a parent or legal guardian, who must also agree to these terms and provide appropriate supervision during the sessions.

17.1 Scope
Our virtual physiotherapy services provide assessments, advice, and tailored treatment plans, while strength and conditioning consultations offer personalised workout programs.

17.2 Limitations
Virtual consultations do not include physical assessments or hands-on treatment. You must ensure a suitable environment and have the necessary equipment and technology to participate. We cannot guarantee that the treatment provided through virtual consultations will fully substitute for in-person care.

17.3 Termination of Services
We reserve the right to terminate the service if we believe that your condition is unsuitable for virtual management. In such cases, we will offer recommendations for in-person care and issue a refund where appropriate.

18.1 Accurate Health Information
You are responsible for providing complete and accurate health information and for informing us promptly of any changes in your condition.

18.2 Follow Clinician’s Instructions
Adhere to all recommendations and treatment plans provided by your clinician, and engage fully in your rehabilitation or fitness journey. If you experience worsening of your symptoms, stop immediately and contact us for further advice.

18.3 Technology and Participation
Ensure you have a reliable internet connection and are familiar with the online platform before your appointment. Log in at least 5 minutes before the scheduled time and test your camera, microphone and speaker.

18.4 Confidentiality and Recordings
We use advanced encryption methods to protect your personal data, in line with our Privacy Policy. All consultations are confidential unless disclosure is required by law. You must not record any virtual consultations without our explicit consent.

18.5 Non-Disclosure of Treatment Programs
The treatment plans and advice provided are personalised for your use only. You are prohibited from sharing them with third parties, as we assume no responsibility for any consequences arising from such misuse.

19.1 Outcome Measures
We may use specific outcome measures both before and after your treatment to assess its effectiveness and improve our services. You may also be contacted following your final appointment to provide an update on your condition.

19.2 Feedback
We welcome feedback on your experience with our services. You may be asked to provide feedback through surveys or follow-up communications to help us improve. All feedback will be treated confidentially.

20.1 Payment Methods
We accept credit cards and debit cards. Payments are required in full before any services are delivered.

20.2 Refunds
Refunds will only be provided if we are unable to deliver the service or if we deem your condition unsuitable for virtual management. Payments are otherwise non-refundable and non-transferable.

We reserve the right to terminate services if you fail to comply with these terms, including failure to provide accurate health information or engage appropriately with your treatment plan.

Our liability is limited to the maximum extent permitted by law. We are not responsible for indirect or consequential damages resulting from the use of our services.

We make no representations that our services may be lawfully used outside England and Wales. If you access the service from outside these regions, you do so at your own risk.

These terms and conditions are governed by the laws of England and Wales, and any disputes arising from these services shall be subject to the jurisdiction of the courts of England and Wales.

Last Updated: 10/09/2024